Severstal is one among Russia's largest steel and mining groups. When the pandemic hit, the enterprise closed its Moscow headquarters and other offices around the world and asked lots of its 50,000 employees to work at home.
in accordance with Sergey Dunaev, CIO of Severstal, the business overcame logistical challenges relatively directly. "We supplied 7,000 employees with computers, laptops — all the technologies that provided them with a way to work," he pointed out.
thanks to something Dunaev calls an "ERP way of life," Severstal employees comfortably adapted to the new standard. "The years of work with ERP systems and non-ERP solutions taught our americans to collaborate remotely," noted Dunaev. The software fostered a digital ambiance wherein colleagues could analyze numerous dimensions of a problem – in addition to dependencies and consequences. This cooperative, however digital means of working (by means of the software), made it less demanding for personnel to work remotely.
Severstal has used SAP ERP software for the closing 9 years and employs 15 other SAP options that cowl approximately 95 p.c of its average business approaches. Partnering with SAP to endure a digital transformation has enabled the enterprise to greater seamlessly handle disruptions.
"We changed years in the past and it helped us nowadays to keep the standard velocity and dynamics all over Covid," pointed out Dunaev. additionally, it has encouraged additional digital investments. He observed, "It changed into not a massive change, however a powerful push to hold moving ahead the usage of different applied sciences and solutions."
Resiliency has been a crucial advantage of digitization. "with out e-commerce know-how, we'd have felt this an awful lot worse," mentioned Dunaev. The business had already digitized things like electronic doc interchange, agency relationship management, and integrated planning. "This became a part of our capability to circulate forward and hold the spirit of our average enterprise model at Severstal - it become type of a company continuity device," he noted.
due to this fact, Severstal looks to be in the recovery part already. while demand from the car sector dipped at beginning of lockdown, other sectors like development picked up. Dunaev believes Severstal has been in a position to maintain its financials notably solid and expects the company to come to pre-pandemic figures within the next few quarters.
moving forward, he thinks that Covid-19 will completely affect the metal industry – encouraging technology adoption and evolution. "I'm relatively bound that far flung services like a collaboration platform, ecommerce, and augmented and digital reality will acquire a powerful push in the steel sector," he mentioned.
He also believes that the character of management will - and will - trade. while employees tailored pretty comfortably to working remotely, they nonetheless suffered from stress. Caring for little ones and in poor health or elderly spouse and children took its toll, compounded through reduced conversation with colleagues.
"My message for any company chief is that soft talents performed a good extra vital position than ever – handle and discipline gave strategy to empathy," mentioned Dunaev. rather than being a major or boss, leaders should be greater caring.
He thinks employees' attitude shifted as neatly. "The name of responsibility is now a greater motivation for personnel than their labor contract clauses," he mentioned. And for manager-worker interactions sooner or later, relationships ought to take middle stage.
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